Job Description

Customer Service Representative

1Check booking document aligned to booking policy.

2Sales contract negotiation with customers on commercial T&C

3Apply to create new customer account, and extend new material in ERP

4Create & update sales orders in SAP, while ensure the accuracy of the data input.

5Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.

6Coordinate with customers on collecting payment & L/C, and notify finance team

7Send shipping instructions to buyer or warehouse, timely track the shipping date.

8Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

9Billing upon revenue policy, and support finance to complete internal audit.

10Apply VAT Invoice upon completion of delivery.

11Timely send installation notice to service team.

12Tracking A/R collection ASAP

13Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.

14Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.