Req #: 234182

Department: SCHOOL OF DENTISTRY

Posting Date: 05/10/2024

Closing Info: Closes On 05/26/2024

Salary: $3,749 - $5,360 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The School of Dentistry has an outstanding opportunity for a Patient Account Representative 2 to join their team. The School of Dentistry Patient Revenue Cycle Office at the UW School of Dentistry supports dental/medical coding, billing and collection activity for patients treated by students and faculty at 13 dental clinics on campus and off-site clinics and medical centers. It is important to us that all of our employees feel valued, respected and included. Thus, we are very committed to the principles of diversity, equity, and inclusion. We employ a team-oriented approach to provide excellent customer service to patients – and to provide training and coding/billing support to School of Dentistry students, faculty, and staff.

The Patient Account Representative 2 will review patient accounts and analyze Accounts Receivable (A/R) for resolution, including rebilling insurance or referral to collections; prepare, submit, and follow up on HCFA and ADA claim forms sent via Electronic Data Interchange or paper; review Electronic Remittance Advice/Explanations of Benefits for payment/denial and take appropriate action; access computer databases to obtain eligibility information; update patient demographic and financial information; communicate with School of Dentistry staff, physicians, students, patients and/or third party payers as required to obtain or verify billing information or payment, and answer questions/resolve concerns; document specific actions taken on individual accounts in the axiUm practice management system.

PRIMARY JOB DUTIES AND RESPONSIBILITIES • Analyze delinquent accounts with regard to billing and payment history and determine appropriate follow-up procedure based on departmental guidelines. • Respond to inquiries from patients, third-party payers and agencies, and other departments. • Review patient financial information to verify third-party payer requirements have been met. • Audit information on claim forms for accuracy and completeness; submit claims to third-party payers, including using a direct entry claims interface system. • Accurately prepare and input adjustments and payments to patient accounts according to third-party payer requirements and department procedures. • Access major payers' information on-line to obtain eligibility and claims processing information. • Contact patients and payers to resolve account balances. • Process and post appropriate transactions to correct inaccurate account balances. • Prepare correspondence to address account concerns. • Prepare accounts for transmittal to collection agencies when department collection efforts are determined to be unsuccessful. • Participate in regular meetings and efforts at process improvement. • Perform related duties as required.

ADDITIONAL DUTIES AND RESPONSIBILITIES • Maintain confidentiality of all medical, financial or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. • Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes. • Work with HCFA/Medical and ADA/dental claim data elements. • Review and interpret insurance explanation of benefits and remittance advices. • Ability to document work activity on accounts - and communicate effectively with patients, co-workers, and providers using excellent verbal/written skills. • Working across diverse work groups. • Ability to adhere to and apply policies and procedures to work processes.

MINIMUM REQUIREMENTS / QUALIFICATIONS High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment. Or equivalent education/experience.

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University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.