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Job Title:

BDC Agent

Position Description:Answering incoming phone calls and online enquiries. Logging customer details and comments in our system. Scheduling appointments and following up with any "no show" customers. Maintaining thorough, up-to-date knowledge of our products.

Duties and Responsibilities:

• Answering incoming phone calls and online enquiries.
• Logging customer details and comments in our system.
• Scheduling appointments and following up with any "no show" customers.
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting and assisting walk-in customers and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures.
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and comprehend instructions and information; Professional personal appearance; Excellent communication skills; Ability to meet company's production and quality standards; Customer service skills; Excellent attention to detail and organization skills; Is organized and able to work deadlines; Excellent math skills and ability perform complex calculations.

Education and Experience:

High school diploma or equivalent required.

Benefits include medical, vision and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.