Universal Banker, 24 Road Branch

General Information

Job Title: Universal Banker

Employee Type: Non-Exempt Full-Time

Hiring Pay Range: $17.50 - $20.00 per hour

This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

Our company has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion our company has for banking that makes the difference.

Our bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. Our company is committed to rewarding our team members who strengthen our company and culture. Our company offers competitive compensation and a comprehensive benefits package for this position.

Health & Wellness Benefits (Subject to Eligibility Requirements)

Minimum 4 Weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Tuition Reimbursement Program Spanish Communication Assistant Program Incentive Employee banking products

Summary

Responsible for demonstrating excellent customer service in accordance with our company's Mission, Vision, Values. Opens accounts, handles cash transactions, sells/cross-sells bank products and services, and resolves complex customer service issues. Accountable for sales and service activities for assigned branch locations. Proactively seeks new customers through marketing and prospecting. Refers customers to other areas of the company as appropriate.

Essential Duties and Responsibilities

Processes paying/receiving transactions and maintains accurate records of all transactions. Cashes checks within assigned limits and stated guidelines. Responsible for daily cash settlements of cash and proof transactions. Opens checking, savings, money market and certificates of deposit accounts. Orders check and ATM/Debit cards and provides starter checks for new accounts. Understands and effectively applies selling techniques to open, develop, and close sales; creates product interest; actively cross-sells products/services; actively pursues potential customers. Identifies customer's financial needs through in-person efforts, cold calls, referrals, and marketing, while providing strong product knowledge and quality service excellence. Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization. Actively profiles customers to understand their complete financial services needs and recommends products and services based on those needs. Identify cross-sell and referral opportunities to broaden customer banking relationships. Responds to customer needs and priorities; establishes effective working relationships with customers; identifies and takes appropriate action on customer needs. Delivers the quality of service as defined by department standards. Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the posit Other duties as assigned.

Education and/or Experience

6+ months prior bank experience performing teller or personal banker duties; or 1 year cash handling or customer service experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Monday - Friday, Rotating Shifts: 8:15am - 5:15pm, 8:45am - 5:45pm

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran