Description

Robert Half is looking for a Sales Operations Account Manager for a wholesale manufacturer in MD.

Overview of Responsibilities:

• Maintain the files of an assigned portfolio of wholesale customer accounts.

• Maintain consistent, productive communication with the assigned Sales Reps to manage accounts and order fulfillment.

• Manage all aspects of customer order process from sale to delivery and reverse logistics, including, but not limited to: booking, reviewing, changing and updating orders; communicating delivery timelines; processing tickets; creating labels; tracking and tracing; return authorizations; communicating special projects and their requirements; etc.

• Drive weekly customer order review conference calls with sales and operations.

• Monitor customer’s delivery expectations and reinforce with sales and operations when orders are received out of the booking window and need to be adjusted or expedited to ensure on-time delivery.

• Execute the order processing, planning, and prioritization of customer orders.

• Oversee daily activity of assigned accounts and maintain orders with a high level of accuracy.

• Evaluate customer concerns, troubleshoot and work to provide resolution.

• Respond quickly and accurately to internal and external customer needs and requests.

• Work closely with all operations teams to achieve results that exceed customer expectations.

• Update, distribute, review, and analyze daily reports.

• Review and understand customer requirements to achieve customer satisfaction, reduce chargebacks, and improve operational accuracy.

• Evaluate and address customer-facing problems proactively and report back to management potential areas of improvement and opportunities for growth.

• Develop strong working relationships with team members in all operational areas at multiple levels within the organization.

• Challenge existing processes to include suggesting more efficient or alternative methods to achieve objectives.

• Other duties and responsibilities as assigned.

  Requirements

• 2-4 years of wholesale customer service, account management, and order processing experience, preferably within a manufacturing environment/industry.

• Strong proficiency with MS Dynamics 365 and Power BI is preferred; Microsoft Excel proficiency is required.

• Strong problem solver and proactively able to research and resolve complex issues.

• Self-motivated, results driven, organized, and strong time management.

• Adaptable, not easily overwhelmed, and able to work in fast paced, high-volume environments.

• Excellent customer service, communication skills (verbal & written), and professional/personable personality.

Company offers competitive benefits package and compensation. Standard business hours with 1 day remote option.

Qualified candidates should directly apply and connect with Brittany Clark on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Brittany Clark's LinkedIn page. Be sure to include an updated resume, salary requirements, and any other pertinent information.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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