Job Description

Oracle Primavera is a leading Project Portfolio Management(PPM) solution for project-intensive industries. It offers best-in-class capabilities focused on mission critical PPM requirements of industries such as engineering & construction, public sector, aerospace & defense,utilities, oil & gas, manufacturing / high tech, and IT / professional services. Oracle Primavera enables enterprise agility, team productivity, portfolio predictability and overall project management and delivery efficiency.The Primavera Global Support Organization is a team of highly motivated professional and technical people who are committed to supporting the GCS mission of enabling a Superior Ownership Experience for our customers by providing world class, industry leading support services. We are a collaborative, proactive team that takes great pleasure in working together to achieve our goals and supporting our customers and their projects.

Knowledge and Skills:

Excellent analytical and problem-solving skillsDetail orientedComfortable, and successful, in multi-taskingExcellent track record in providing outstanding customer serviceAbility to work independently and within a global teamStrong written and verbal communication skills - fluent EnglishAbility to aggressively multi-task and a strong technical aptitudeKnowledge/Experience in Project, Program or Portfolio management is desirable, but not required2+ Years in a customer support environment with proven success working with customers also is desired

Knowledge of the following is a plus:· Operating Systems, and browser technology· Strong understanding of the Microsoft Windows environment· Experience with remote Linux administration· Experience with Internet Information Services (IIS)· Experience with Weblogic or IBM WebSphere· Basic knowledge of SQL and Oracle Databases· Working knowledge of scripting in a Linux environment· Working knowledge of SQL scripting for SQL and Oracle· Knowledge of XML and Web services· Knowledge of Firewalls and Proxy servers· Extensive knowledge of current IT concepts, issues, practices, methodologies and trends· Experience working with operating systems to establish monitoring and logging procedures· Knowledge of TCP/IP and networking concepts

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

#LI-DNI

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer